FAQ
FAQ
1. How long does delivery take?
Order Processing: 1–3 business days
Your order is picked, packed, and dispatched from our warehouse.
Shipping Transit: 6–7 business days
Standard delivery to most locations.
Total Delivery Time: 7–10 business days
From checkout to your door.
For detailed information about shipping methods, tracking, and international delivery, please read our full Shipping Policy.
2. Do you offer free shipping?
Yes — we provide free standard shipping on all orders within the United States.
No minimum purchase required. Whether you’re ordering a single joystick module or stocking up for a full repair shop, shipping is on us.
For details about shipping methods, international delivery, and expedited options, please see our Shipping Policy.
3. Where is your business located?
Coldre Store is headquartered in the United States, with fulfillment centers strategically located to serve customers across the country.
Shipping from U.S.-based facilities means faster delivery, reliable tracking, and no unexpected import fees for domestic orders.
Questions about international shipping? Contact us — we’re happy to help.
4. What if my order arrives damaged or defective?
We stand behind every part we sell. If your order arrives damaged, defective, or incorrect, we’ll make it right — free replacement, no questions asked.
To start a return:
Contact us within 30 days of delivery
Include photos of the damage/defect and your order number
We’ll ship a replacement immediately (no need to return broken parts)
For complete return instructions and eligibility, see our Return Policy.
5. Can I cancel or modify my order after placing it?
Yes — you can cancel or modify your order as long as it hasn’t been processed yet.
To request changes:
Contact us immediately at info@coldrestore.com
Include your order number and requested changes
We’ll confirm if your order is still eligible for cancellation/modification
Timing is critical: Orders are processed quickly (usually within 1–3 business hours during business days). Once dispatched, cancellation is no longer possible — but you can still return items under our Return Policy.
6. What is your return policy?
We accept returns within 30 days of delivery for items that are:
In original, unused condition
With all original packaging and tags intact
To start a return:
Contact our support team with your order number
We’ll provide return instructions and a prepaid shipping label (for eligible returns)
Refunds are processed within 5–7 business days after we receive the item
Note: Certain items (such as opened electronic components or consumables) may not be eligible for return due to their nature. Please review our full Return Policy for complete details and exceptions.
7. When will I receive my refund?
Once your return is received and inspected, your refund will be processed within up to 7 business days. The total time to see the funds depends on your payment provider:
Important: Credit card refunds may take a full billing cycle to appear on your statement.
Questions about your refund status? Contact our support with your order number.
8. Do your products come with a warranty?
Every product from Coldre Store is backed by our 30-day satisfaction guarantee.
What’s covered:
Manufacturing defects
Non-functional or DOA (dead on arrival) items
Damaged or incorrect products received
Fitment issues (wrong part shipped)
How to claim:
Contact us within 30 days of delivery
Describe the issue and provide photos/video of the defect
We’ll replace the item or issue a full refund — your choice
Note: We do not provide extended manufacturer warranties. For professional installations, we recommend testing parts before full assembly. See our Return Policy for complete terms.
9. How can I contact customer support?
We’re here to help you get your repair done right. Reach out through any of these channels:
For faster assistance, include:
Your order number
Product name
Clear photos of the issue (if applicable)
Technical repair questions? Our team includes experienced technicians who can guide you through installation troubleshooting.
10. Do you ship internationally?
Currently, we only ship within the United States.
We’re focused on ensuring fast, reliable delivery and competitive pricing for our domestic customers.
Need parts outside the US? Contact us.
11. Do you have a physical store?
No — Qorefix operates exclusively online.
This allows us to:
Keep prices competitive — no retail overhead costs
Offer a wider selection — warehouse space vs. shelf space
Focus on what matters — quality parts and expert support
12. Can I place bulk orders?
Yes — we welcome bulk and wholesale orders.
To request a bulk quote:
Email info@coldrestore.com
- or Bulk Orders dedicated page
Include:
Product(s) and quantities needed
Delivery timeline
Business type (for wholesale verification)
13. How do I exchange a product?
We process exchanges for size, color, or model changes through our return system.
To request an exchange:
Contact us within 30 days of delivery
Confirm the item is unused and in original packaging
Specify the replacement item (size, color, or model)
We’ll provide return instructions and ship the new item
Important: Exchanges are subject to stock availability. If the replacement is unavailable, we’ll issue a full refund instead.
For complete instructions, see our Return Policy.
14. How do I track a order?
You can track your shipment through the Order Tracking Page on your account. Once shipped, you will also receive an email with your tracking number.
Contact Information
- Website Name: https://www.coldrestore.com
- Company Name: Coldre Store LLC
- Email: info@coldrestore.com
- Phone: +1 575 210 8202
- Address: 8206 Louisiana Blvd NE Ste A #5837 – Albuquerque, NM 87113 USA
- Business Number: 30-1443956
- Customer Support:
Monday to friday: 9-12 AM | 1-8PM
Saturday & Sunday: Closed
Time Zone: EST
Response Time: We respond within 36h max.