Billing Terms & Conditions
Last updated: August 18, 2026
These Billing Terms & Conditions explain how payments, billing, taxes, refunds, payment verification, and related financial matters are handled by Coldre Store LLC.
By placing an order with Coldre Store, you agree to the billing terms that apply to your purchase.
1. Currency
All standard consumer transactions on Coldre Store are processed in U.S. Dollars (USD).
If your payment account uses another currency, your bank, card issuer, or payment provider may convert the transaction and may apply its own exchange rate or fees.
Any such currency conversion charges are imposed by the applicable financial institution or payment provider and are not charged by Coldre Store.
2. Payment Methods
Available payment methods are displayed during checkout and may include:
Major credit cards
Debit cards
Supported digital wallets
Other payment options made available by our payment providers
Available payment methods may vary based on:
Device
Browser
Order type
Payment provider availability
Customer eligibility
Transaction characteristics
Coldre Store does not guarantee that every payment method will be available for every order.
3. Government, Bulk, Institutional, and Custom Orders
Bank transfer or other alternative payment arrangements may be available for qualifying:
Government orders
Institutional orders
Bulk purchases
Custom orders
Other transactions specifically approved by Coldre Store
Bank transfer is not a standard consumer checkout payment method.
Alternative payment arrangements must be expressly approved by Coldre Store before payment is submitted.
For qualifying transactions, payment instructions will be provided directly by Coldre Store.
4. Payment Requirement
Unless alternative payment terms have been approved in writing for a qualifying government, institutional, bulk, or custom order, customers must provide a valid payment method for the full order amount during checkout.
Payment authorization and capture timing may vary depending on the payment method and payment provider.
5. Pricing
Unless otherwise stated, prices displayed on our website are shown in USD.
Prices and product availability may change before an order is submitted.
The product price applicable to your order is the price displayed during checkout before you submit the order, subject only to correction of obvious technical or pricing errors.
The complete amount payable will be displayed before the order is submitted.
Depending on the transaction, this total may include:
Product price
Promotional discounts
Applicable sales tax
Shipping charges
Optional shipping upgrades
Other charges clearly disclosed before purchase
6. No Undisclosed Mandatory Fees
Coldre Store does not intentionally add undisclosed mandatory service, processing, handling, or payment fees after checkout.
Any mandatory charge imposed by Coldre Store will be disclosed before the customer submits the order.
7. Payment Processing Fees
Coldre Store does not charge customers a separate standard payment processing fee for using payment methods offered during normal consumer checkout.
If a specialized payment arrangement ever involves a separate fee, that fee will be disclosed and agreed to before the transaction is completed.
8. Sales Tax
Applicable U.S. sales taxes, where required, may be calculated based on relevant factors such as:
Shipping destination
Product type
Applicable tax rules
Other legally relevant factors
Any sales tax collected by Coldre Store will be displayed during checkout before the order is submitted.
9. Standard Shipping Cost
Eligible U.S. orders qualify for free standard shipping with no minimum purchase requirement, subject to our Shipping Policy.
If an optional premium, express, or upgraded delivery service is offered, the applicable charge will be displayed before the order is submitted.
For complete shipping terms, please review:
https://coldrestore.com/shipping-policy/
10. Payment Authorization
When you submit an order, your bank, card issuer, digital wallet provider, or payment processor may authorize the transaction.
Payment authorization confirms that the payment method has been accepted for the transaction but does not necessarily mean that:
The order has been finally accepted
Fulfillment has begun
The order has shipped
Orders may remain subject to:
Product availability
Payment verification
Fraud screening
Address verification
Shipping eligibility
Legal restrictions
Other legitimate operational checks
Order acceptance is further described in our Terms and Conditions.
11. Payment Capture
Depending on the payment method and payment provider, payment may be:
Captured immediately
Captured during order processing
Authorized temporarily before final capture
The specific timing is determined by the payment system used for the transaction.
12. Pending Authorizations
A payment provider may temporarily place an authorization hold on your account when you attempt to place an order.
This may appear as a pending transaction.
A pending authorization is not necessarily a completed charge.
If an order is canceled, declined, or otherwise not completed, the authorization may remain visible temporarily.
The timing for releasing a pending authorization is controlled by your bank, card issuer, or payment provider.
13. Declined Transactions
A payment may be declined by:
Card issuer
Bank
Payment processor
Digital wallet provider
Fraud-prevention system
Other payment authorization service
Coldre Store may not receive or be able to provide the specific reason for every declined transaction.
If a payment is declined, you may need to:
Verify your billing information
Contact your financial institution
Use another available payment method
An order will not proceed until an applicable payment requirement has been successfully completed.
14. Billing Information
Customers are responsible for providing accurate and complete billing information during checkout.
Incorrect or inconsistent billing information may result in:
Payment decline
Processing delay
Additional verification
Order cancellation where reasonably necessary
Please review your billing information before submitting an order.
15. Secure Transactions
We use reasonable technical and organizational safeguards designed to protect transactions.
Our website uses secure encrypted connections where appropriate, and payment processing is handled through established payment providers.
Complete payment card credentials are processed by our payment providers and are not directly stored by Coldre Store.
We do not ask customers to send full card numbers, CVV security codes, online banking passwords, or similar payment credentials by email.
16. Fraud Prevention and Verification
We may review, hold, delay, or cancel an order when reasonably necessary to investigate:
Suspected fraud
Unauthorized transactions
Billing inconsistencies
Unusual payment activity
Account abuse
Security concerns
For certain higher-risk transactions, we may request reasonable additional information necessary to verify the order or payment.
Verification requests will be limited to information reasonably necessary for fraud prevention, payment verification, or fulfillment.
17. Order Acceptance
A successful payment authorization does not necessarily constitute final order acceptance.
Orders may remain subject to the review processes described in our Terms and Conditions.
If we cannot accept an order after payment has been captured, the applicable amount will be refunded to the original payment method.
For complete order acceptance terms, please review:
https://coldrestore.com/terms-conditions/
18. Billing Errors
If you believe:
You were charged incorrectly
You were charged more than once
The charged amount differs from the order total
You see a transaction you do not recognize
Another billing issue occurred
please contact us promptly at:
We will review the available transaction information and work to resolve legitimate billing errors.
Contacting Coldre Store does not limit any rights you may have through your bank, card issuer, payment provider, or applicable law.
19. Pending or Duplicate-Looking Transactions
In some circumstances, a declined, retried, canceled, or interrupted payment attempt may temporarily appear as a pending authorization.
This does not necessarily mean that multiple completed charges occurred.
Banks and payment providers control how long pending authorizations remain visible.
If you believe multiple completed charges were posted for the same order, contact us so we can review the transaction.
20. Refunds
Approved refunds are generally returned to the original payment method in accordance with our Refund & Returns Policy.
The applicable refund amount and eligibility depend on the circumstances and the terms of that policy.
After Coldre Store issues a refund, the customer’s bank, card issuer, or payment provider may require additional time to post the funds.
For complete refund terms, please review:
https://coldrestore.com/refund-policy/
21. Canceled Orders
If an order is canceled before payment capture, any pending authorization may be released according to the payment provider’s processing schedule.
If an order is canceled after payment has been captured, the applicable amount will be refunded according to our policies.
The time required for the refunded amount to appear in your account may vary by bank or payment provider.
22. Chargebacks and Payment Disputes
If you believe there is a billing issue or unauthorized transaction, we encourage you to contact us promptly so we can investigate.
Customers also retain any rights available through their card issuer, payment provider, or applicable law.
If a chargeback or payment dispute is submitted, Coldre Store may provide relevant records to the payment provider, including:
Order information
Transaction records
Fulfillment records
Tracking information
Customer communications
Delivery information
Refund records
Other relevant transaction evidence
We do not treat the lawful exercise of payment dispute rights as a waiver of consumer protections.
23. Unauthorized Transactions
If you believe your payment method was used without authorization on Coldre Store, contact:
You should also promptly contact your bank, card issuer, or payment provider where appropriate.
We may review available information and cooperate with legitimate fraud investigations where reasonably necessary.
24. Promotional Discounts
Discounts, promotional codes, sale prices, and other offers are applied according to their applicable terms.
The final discounted amount will be displayed during checkout before the order is submitted.
Refunds for discounted products are generally based on the actual amount paid, subject to our Refund & Returns Policy.
25. Pricing or Technical Errors
Occasionally, a website, checkout, feed, or system error may display an incorrect price or transaction amount.
If an obvious material pricing or technical error affects an order, we may:
Correct the error before purchase
Contact the customer before fulfillment
Cancel the affected order
Issue an applicable refund if payment was captured
We will not use this provision to arbitrarily increase a valid agreed transaction after purchase.
26. Privacy and Payment Data
Personal information associated with:
Billing
Payments
Fraud prevention
Transaction verification
Refunds
is handled in accordance with our Privacy Policy.
Payment providers may also process information under their own applicable privacy practices and terms.
For more information, please review:
https://coldrestore.com/privacy-policy/
27. Third-Party Payment Providers
Payment transactions may be processed by independent third-party payment providers.
These providers may perform functions such as:
Card authorization
Payment capture
Digital wallet processing
Fraud screening
Refund processing
Payment dispute handling
Their services may be subject to their own terms, privacy practices, and technical requirements.
28. Changes to These Billing Terms
We may update these Billing Terms & Conditions from time to time to reflect changes in:
Payment methods
Payment providers
Tax practices
Billing procedures
Fraud-prevention practices
Legal requirements
Business operations
The current version will be posted on this page with an updated “Last updated” date.
29. Contact Information
If you have questions about billing, payment, refunds, or these terms, contact us:
Store Name: Coldre Store
Company Name: Coldre Store LLC
Company Address:
8206 Louisiana Blvd NE Ste A, #5837
Albuquerque, NM 87113
United States
Email:
info@coldrestore.com
Phone:
+1 (505) 459-4285
Customer Service Hours:
Monday to Friday, 8:00 AM–8:00 PM Mountain Time (MT)
Saturday & Sunday: Closed
Typical Response Time:
Within 1 business day
