Last updated: August 18, 2026
At Coldre Store, we aim to make shipping clear, predictable, and transparent. This Shipping Policy explains where we ship, how long order processing and delivery typically take, how tracking works, and what to do if there is a delivery problem.
We currently ship to eligible addresses within the United States.
Shipping availability may depend on the destination, carrier coverage, product characteristics, and applicable shipping restrictions.
We do not currently ship to:
PO Boxes
APO/FPO/DPO military addresses
U.S. territories where carrier or product restrictions prevent delivery
Certain products may be subject to additional shipping restrictions based on applicable law, destination, product characteristics, or carrier requirements.
Any product-specific shipping restriction will be disclosed on the applicable product page or during checkout before the order is completed.
Orders are normally processed and prepared for shipment within 1–3 business days.
Business days are Monday through Friday and exclude U.S. federal holidays.
Processing time begins once the order has been successfully placed and payment has been authorized.
During peak shopping periods, promotional events, or unusually high order volumes, processing may take longer.
If a significant delay affects your order, we will make reasonable efforts to contact you by email.
Our standard order cut-off time is 2:00 PM Mountain Time (MT) on business days.
Orders placed before 2:00 PM MT on a business day generally begin their processing period that business day.
Orders placed after 2:00 PM MT, on weekends, or on U.S. federal holidays generally begin processing on the next business day.
The cut-off time refers to the start of the processing period and does not guarantee same-day shipment.
Standard shipping is free for eligible U.S. orders.
There is:
No minimum purchase requirement for standard free shipping
No standard shipping fee for eligible U.S. orders
If an optional premium or expedited shipping service is offered, its cost and estimated delivery timeframe will be displayed before checkout is completed.
Our typical shipping timeline is:
Processing time: 1–3 business days
Transit time: 5–15 business days
Total estimated delivery time: 6–18 business days from the date the order is placed
Delivery estimates are expressed in business days and exclude weekends and U.S. federal holidays where applicable.
These timeframes are estimates rather than guaranteed delivery dates.
Actual delivery time may vary due to circumstances such as:
Carrier delays
Weather conditions
Transportation disruptions
Regional delivery conditions
High-volume shopping periods
Address verification issues
Events outside our reasonable control
Orders may be shipped using different carriers or fulfillment partners depending on:
Delivery location
Product availability
Fulfillment location
Package size or characteristics
Carrier service availability
The carrier assigned to an order may therefore vary.
We may use third-party fulfillment providers to store, prepare, and ship products on our behalf.
The use of a fulfillment partner does not change your rights under our shipping or return policies.
Once your order has been shipped and tracking information becomes available, tracking details will generally be sent to the email address associated with your order.
Tracking information may take up to 48 hours after shipment to begin displaying movement or updates in the carrier’s system.
Tracking updates are provided by the applicable carrier and may occasionally experience delays.
Where available, customers may also check shipment information through the order tracking features provided on our website.
Orders containing multiple products may occasionally be divided into separate shipments.
This may happen because of:
Different fulfillment locations
Product availability
Packaging requirements
Carrier logistics
Shipment size
If your order is divided into multiple shipments, products may arrive on different dates.
You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.
Where available, separate tracking information may be provided for each shipment.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before completing your purchase.
If you notice an address error after placing an order, contact us as soon as possible at:
We will make reasonable efforts to correct the shipping address before fulfillment begins.
However, address changes cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
We may review or verify shipping information where reasonably necessary to:
Prevent fraud
Avoid delivery failures
Correct obvious address formatting issues
Comply with carrier requirements
We may contact you if additional information is required before an order can be shipped.
Delays caused by incomplete or inaccurate customer information may extend the estimated delivery timeframe.
A shipment may be returned to the sender if delivery cannot be completed because of circumstances such as:
Incorrect or incomplete shipping address
Refusal of delivery
Failure to collect a package
Repeated unsuccessful delivery attempts
Other customer-related delivery issues
If a package is returned because of an incorrect or incomplete address provided by the customer, refusal of delivery, failure to collect the package, or another customer-caused delivery issue, we may require payment of the actual reshipping cost before sending the order again.
We will review the circumstances before determining the appropriate resolution.
If your package appears to be lost in transit, contact us at:
We may review the tracking information and contact the applicable carrier or fulfillment provider.
If a package is confirmed lost in transit and the issue was not caused by incorrect shipping information provided by the customer, we will provide an appropriate resolution.
Depending on the circumstances, this may include:
Replacement
Reshipment
Refund
Customers will not be required to pay for a replacement shipment when a confirmed transit loss was not caused by customer-provided shipping information or another customer-related issue.
If tracking shows that your package was delivered but you cannot locate it, please first check:
The delivery area around your property
Mailbox or parcel locker
Building reception or front desk
Household members
Neighbors where appropriate
Any delivery notice provided by the carrier
Carrier tracking may occasionally update shortly before the package is physically accessible.
If you are still unable to locate the package, contact us so we can review the shipment information and determine the appropriate next steps.
If your order arrives damaged, please contact us as soon as reasonably possible.
We recommend reporting visible shipping damage within 7 calendar days of delivery so we can investigate the matter promptly.
We may request:
Photographs of the product
Photographs of the packaging
Order information
Other reasonable information needed to investigate the shipment
Products that arrive damaged, defective, incorrect, or incomplete are also covered by our Refund & Returns Policy.
Depending on the circumstances, an appropriate resolution may include:
Replacement
Reshipment
Refund
Replacement parts
Another agreed resolution
Delivery estimates may occasionally be affected by circumstances outside our reasonable control.
Examples include:
Severe weather
Carrier network disruptions
Transportation delays
Natural disasters
Government restrictions
Regional emergencies
Peak seasonal volume
A delivery delay does not automatically mean that a shipment is lost.
If tracking stops updating for an unusual period or the shipment significantly exceeds the expected delivery timeframe, please contact us so we can review the order.
If a customer refuses delivery without first arranging an approved return or cancellation, the shipment may be returned to the sender.
Once the package is received and reviewed, the applicable refund or reshipment terms will be determined in accordance with our policies and applicable law.
Any actual shipping costs resulting from a customer-requested refusal may be taken into account where permitted by applicable law.
Once an order has been shipped, we may not be able to:
Change the shipping address
Redirect the package
Change the carrier
Cancel the shipment
Any available delivery change or redirect service may depend on the carrier.
If an order can no longer be changed or canceled, the customer may receive the shipment and use the applicable return process described in our Refund & Returns Policy.
We may be unable to ship certain products to specific destinations due to:
Carrier restrictions
Product characteristics
Applicable laws or regulations
Safety requirements
Delivery service limitations
Where a known restriction applies to a particular product or destination, we will make reasonable efforts to disclose it before the order is completed.
Free standard shipping applies to eligible U.S. orders under this policy.
If an order is divided into multiple shipments for operational or fulfillment reasons, the customer will not be charged additional standard shipping fees solely because of the split shipment.
Unless otherwise stated, references to business days in this policy mean:
Monday through Friday, excluding U.S. federal holidays.
Weekends and applicable holidays are not counted toward the stated processing or transit periods unless the applicable carrier operates and delivers on those days.
We may update this Shipping Policy from time to time to reflect changes in:
Shipping practices
Fulfillment operations
Carrier services
Delivery areas
Legal requirements
Customer service procedures
The current version will be posted on this page with an updated “Last updated” date.
If you have questions about shipping, tracking, delivery, or this policy, contact us:
Store Name: Coldre Store
Company Name: Coldre Store LLC
Company Address:
8206 Louisiana Blvd NE Ste A, #5837
Albuquerque, NM 87113
United States
Email:
info@coldrestore.com
Phone:
+1 (505) 459-4285
Customer Service Hours:
Monday to Friday, 8:00 AM–8:00 PM Mountain Time (MT)
Saturday & Sunday: Closed
Typical Response Time:
Within 1 business day
