FAQ

Orders are usually processed within 1–3 business days before shipment. Weekends and holidays are not included. During peak holiday periods, processing may take up to 7 business days.

U.S. orders are generally shipped via USPS. International orders may be shipped through different carriers depending on the fulfillment center handling the product.

Estimated transit times:

United States: 5–15 business days
International destinations: 10–20 business days

These delivery estimates do not include order processing time.

Unexpected circumstances such as severe weather, natural disasters, holidays, customs inspections, or carrier disruptions may cause delays. Although most orders arrive within the estimated timeframe, exact delivery dates cannot be guaranteed because shipping and final delivery are managed by third-party carriers.

You will receive a shipping confirmation email with your tracking number once your order has been shipped. Please allow up to 48 hours for the carrier’s tracking system to display the first update.

The courier assigned to your order will depend on the fulfillment center and destination country. Because our products may be shipped from different locations, we select the most suitable carrier available for each order to help provide reliable delivery and competitive shipping rates.

The carrier may vary by country, product, and warehouse location. Once your order has shipped, you will receive a confirmation email with your tracking number so you can follow its progress.

Your order remains protected throughout the delivery process. In the unlikely event that a package is confirmed lost in transit, our customer support team will assist you in accordance with our shipping protection policy.

When an order contains multiple items, the products may be shipped separately from different fulfillment centers. As a result, each package may have its own tracking number and arrive on a different date.

Receiving only part of your order does not necessarily mean the remaining items are missing. Please allow additional time for the other packages to arrive, and check your shipping confirmation emails for separate tracking information.

If all estimated delivery dates have passed and you still have not received the remaining items, please contact our customer support team for assistance.

International orders may be subject to import duties, tariffs, VAT, customs fees, or other local charges imposed by the destination country.

These fees are determined by local customs authorities and may vary depending on the product type, order value, and destination. Unless otherwise stated at checkout, any applicable customs charges are not included in the purchase price and are the customer’s responsibility.

All shipments are declared accurately and in accordance with applicable customs regulations. We recommend contacting your local customs office before placing an order if you need more information about potential import charges.

First, please check that the email address entered during checkout was correct. We also recommend checking your spam, junk, and promotions folders, as confirmation emails may occasionally be filtered there.

If you still cannot locate the confirmation email, please contact our support team at info@coldrestore.com. Be sure to include your full name and any available order details so we can assist you as quickly as possible.

Someone at the delivery address may accept the package on your behalf, depending on the carrier’s delivery requirements.

If no one is available, the carrier may leave a delivery notice, attempt redelivery, place the package in a secure location, or hold it at a nearby post office or collection point. Please follow the instructions provided by the carrier and check your tracking information for the latest delivery update.

We strongly recommend reviewing all product details, sizes, quantities, and shipping information before completing your purchase. However, we understand that mistakes can happen.

If you need to change your order or delivery address, please contact us as soon as possible at info@coldrestore.com. We will do our best to accommodate your request, but changes cannot be guaranteed because orders may be processed shortly after they are placed.

Once an order has been shipped or transferred to the fulfillment center, we are unable to modify its contents or shipping address.

If you ordered the wrong item, please contact our customer support team for return or exchange instructions. Do not send any item back without prior authorization.

Please email our customer support team at info@coldrestore.com with your question and any relevant order details. We will review your message and respond as soon as possible.