FAQ

Orders are normally processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays.

During unusually high order volumes or promotional periods, processing may occasionally take longer. If a significant delay affects your order, we will make reasonable efforts to contact you by email.

Estimated transit time within the United States is generally 5–15 business days after shipment.

Order processing normally takes 1–3 business days, so the total estimated delivery time is generally 6–18 business days from the date the order is placed.

Delivery estimates are not guaranteed and may be affected by severe weather, carrier disruptions, transportation delays, holidays, or other circumstances outside our reasonable control.

Standard shipping is free on eligible U.S. orders, with no minimum purchase requirement.

If an optional premium, express, or upgraded shipping service is available, the applicable cost will be displayed before checkout is completed.

Yes.

Once your order has shipped and tracking information becomes available, we will send the tracking details to the email address associated with your order.

Tracking information may take up to 48 hours after shipment to begin displaying updates in the carrier’s system.

The carrier assigned to your order may vary depending on factors such as:

• Delivery location
• Product
• Fulfillment location
• Package characteristics
• Carrier availability

Because products may be fulfilled from different locations, we select an appropriate available carrier for each shipment.

Once your order has shipped and tracking becomes available, we will send the tracking information by email.

Orders containing multiple products may occasionally be divided into separate shipments.

This may happen because products are stored or fulfilled from different locations, have different availability, or require separate packaging.

As a result:

• Packages may arrive on different dates
• Each shipment may have its own tracking number
• Receiving one package does not necessarily mean the remaining items are missing

You will not be charged additional standard shipping fees solely because your order is divided into multiple shipments.

If all estimated delivery dates have passed and part of your order is still missing, please contact us at info@coldrestore.com.

We currently ship to eligible addresses within the United States only.

International shipping is not currently available through our standard online checkout.

Delivery procedures depend on the carrier and the delivery location.

If no one is available, the carrier may:

• Leave the package in an authorized secure location
• Attempt redelivery
• Leave a delivery notice
• Hold the package at a carrier facility or collection point

Please check your tracking information for the latest delivery update and follow any instructions provided by the carrier.

If your package appears to be lost, please contact us at:

info@coldrestore.com

We will review the tracking information and may contact the carrier or fulfillment provider.

If a package is confirmed lost in transit and the issue was not caused by incorrect shipping information provided by the customer, we will provide an appropriate resolution.

Depending on the circumstances, this may include:

• Replacement
• Reshipment
• Refund

For complete details, please review our Shipping Policy.

Please email our customer support team at info@coldrestore.com with your question and any relevant order details. We will review your message and respond as soon as possible.

If you need to change your order or shipping address, contact us as soon as possible at:

info@coldrestore.com

We will make reasonable efforts to accommodate your request before fulfillment begins.

However, changes cannot be guaranteed once an order enters:

• Processing
• Fulfillment
• Shipment

If an order can no longer be changed, an eligible product may be returned or exchanged after delivery in accordance with our Refund & Returns Policy.

Please contact us as soon as possible if you need to cancel an order.

Cancellation requests should be submitted within 30 minutes of placing the order.

Because orders may enter fulfillment quickly, cancellation cannot be guaranteed once processing begins.

If the order can no longer be canceled, eligible products may be returned after delivery under our Refund & Returns Policy.

Eligible products may be returned within 30 calendar days of delivery.

Eligible U.S. returns, including qualifying change-of-mind returns, receive a prepaid return shipping label at no return shipping cost.

Return eligibility requirements may include:

• Product condition
• Complete parts and accessories
• Applicable return timeframe
• Product-specific restrictions

Please review our Refund & Returns Policy for complete eligibility requirements, exclusions, return instructions, and refund procedures.

Yes.

Eligible products may be returned within the applicable 30-day return period if you change your mind.

This may include situations such as:

• You no longer want the product
• You selected the wrong size
• You selected the wrong model
• You selected the wrong color
• The product is not compatible with your intended use

Eligible U.S. change-of-mind returns receive a prepaid return shipping label at no return shipping cost.

Yes.

Eligible products may be exchanged within the applicable 30-day return period, subject to product availability.

Exchanges may be requested for:

• Different size
• Different color
• Different model
• Different compatible product

If the replacement product has a different price, the applicable difference may need to be paid or refunded.

Please contact us before sending any product back so we can provide the correct return instructions and prepaid return label.

Approved refunds are processed to the original payment method within 10 business days after we receive and inspect the returned product and confirm that it meets the requirements of our Refund & Returns Policy.

After Coldre Store issues the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Eligible approved returns within the United States receive a prepaid return shipping label from Coldre Store.

There is no return shipping fee for eligible approved returns, including qualifying change-of-mind returns.

Please contact us before sending a return so we can provide the correct prepaid label, return location, and instructions.

We do not charge a standard restocking fee.

Products returned with customer-caused damage, missing components, unauthorized alterations, or signs of use beyond reasonable inspection may not qualify for a full refund where permitted by applicable law.

Any applicable deduction will be based on the reasonable reduction in the product’s value rather than a standard restocking fee.

Applicable U.S. sales tax, where required, is calculated based on relevant factors such as the shipping destination and applicable tax rules.

Any sales tax collected by Coldre Store will be displayed during checkout before you submit your order.

Available payment methods are displayed during checkout and may include:

• Major credit cards
• Debit cards
• Supported digital wallets
• Other payment options provided by our payment processors

Payment options may vary depending on the device, payment provider, order type, or eligibility.

Bank transfer may be available only for qualifying government, institutional, bulk, or custom orders specifically approved by Coldre Store.

Coldre Store does not intentionally add undisclosed mandatory service, processing, handling, or standard payment-processing fees after checkout.

Any mandatory charge imposed by Coldre Store will be disclosed before you submit your order.

Eligible U.S. orders include free standard shipping.

Applicable sales tax, where required, is shown during checkout.

Your bank or payment provider may temporarily place an authorization hold on your account when you attempt to place an order.

A pending authorization is not necessarily a completed charge.

If an order is canceled, declined, or not completed, the authorization may remain visible temporarily.

The timing for releasing pending authorizations is controlled by your bank, card issuer, or payment provider.

Please contact us promptly at:

info@coldrestore.com

Include your order number and any relevant transaction details.

We can review issues such as:

• Incorrect charge amount
• Duplicate-looking transactions
• Multiple completed charges
• Unrecognized transactions
• Other billing concerns

Keep in mind that a pending authorization may sometimes appear alongside a completed transaction without representing a second completed charge.

First, confirm that the email address entered during checkout was correct.

Please also check your:

• Spam folder
• Junk folder
• Promotions folder

If you still cannot locate the confirmation email, contact us at:

info@coldrestore.com

Please include your full name and any available order details so we can assist you.

This allows us to provide:

• The correct prepaid return label
• The correct return location
• Return instructions
• Applicable exchange or refund information

Eligible return requests that meet the requirements of our Refund & Returns Policy will be accepted.

Sending a product to an unauthorized address may delay processing.

Payments are processed through established third-party payment providers.

Complete payment card credentials are not directly stored by Coldre Store.

We use reasonable security measures designed to protect transactions and personal information.

For additional information about how personal information is collected, used, shared, and protected, please review our Privacy Policy.

You can review our complete policies here:

• Shipping Policy: https://coldrestore.com/shipping-policy/
• Refund & Returns Policy: https://coldrestore.com/refund-policy/
• Privacy Policy: https://coldrestore.com/privacy-policy/
• Terms and Conditions: https://coldrestore.com/terms-conditions/
• Billing Terms & Conditions: https://coldrestore.com/billing-terms-conditions/

If you have a question about your order, delivery, return, payment, or our store, contact us:

Store Name: Coldre Store

Company Name: Coldre Store LLC

Address:
8206 Louisiana Blvd NE Ste A, #5837
Albuquerque, NM 87113
United States

Email:
info@coldrestore.com

Phone:
+1 (505) 459-4285

Customer Service Hours:
Monday to Friday, 8:00 AM–8:00 PM Mountain Time (MT)
Saturday & Sunday: Closed

Typical Response Time:
Within 1 business day