Last updated: Jul 13, 2026
We want you to feel confident when shopping with Coldre Store. Please review this policy carefully before requesting a return, exchange, cancellation, or refund.
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
Items that do not meet these conditions may not be eligible for a refund.
To begin a return, please contact us at info@coldrestore.com before sending the item back.
If your return request is approved, we will provide a prepaid return shipping label, the correct return address, and instructions on how to package and send the parcel.
The cost of the prepaid return label will be deducted from your final refund amount, unless the return is due to a confirmed defective, damaged, or incorrect item.
Items returned without prior authorization will not be accepted. Please do not send products to the address shown on the original package unless our customer support team specifically instructs you to do so.
For any questions regarding a return, please contact us at info@coldrestore.com.
Please inspect your order as soon as it arrives.
Contact us immediately if:
Please include your order number, a description of the issue, and clear photographs or videos when applicable. Our team will review the information and provide the appropriate resolution.
If the issue is confirmed, the cost of the return shipping label will not be deducted from your refund.
Certain products cannot be returned, including:
Please contact us before ordering if you are unsure whether a particular product is eligible for return.
The fastest way to receive a different product, size, or model is to request a return for the original item.
Once your return request has been approved, you may place a new order for the replacement item. Approval of a return does not automatically reserve or ship a replacement product.
Approved returns must be sent using the prepaid return label provided by our customer support team.
The cost of the prepaid return label will be deducted from your refund, except when the return is due to a confirmed defective, damaged, or incorrect item.
You are responsible for:
Original shipping charges are non-refundable unless otherwise required by law or confirmed by our customer support team.
Items sent without authorization, sent to the wrong address, or returned without using the provided instructions may not be accepted.
We cannot issue a refund or replacement for return parcels that are lost or damaged due to improper packaging, incorrect labeling, or failure to follow the return instructions.
Orders may be canceled within 30 minutes of being placed by contacting us at info@coldrestore.com.
Cancellation requests are not guaranteed, as orders may enter processing immediately. Once an order has been processed, transferred to a fulfillment center, or shipped, it can no longer be canceled.
In that situation, you must wait for the order to arrive and then request a return under this policy.
Once your return has been received and inspected, we will notify you whether the refund has been approved or declined.
If approved, the eligible amount will be refunded to your original payment method within 10 business days.
The cost of the prepaid return label will be deducted from the refund unless the return is due to a confirmed defective, damaged, or incorrect item.
Your bank, credit card provider, or payment processor may require additional time to post the funds to your account.
Original shipping fees, customs charges, import duties, taxes, and other non-refundable costs may also be excluded from the refund where permitted by law.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@coldrestore.com.
