Last updated: July 26, 2026
At Coldre Store, we want customers to feel confident about their purchases. This policy explains the conditions and procedures for returns, exchanges, cancellations, replacements, and refunds.
This policy applies only to orders delivered within the United States.
Eligible products may be returned within 30 calendar days of the date they are delivered.
Returns are accepted when:
You changed your mind about the purchase
You ordered the wrong product, model, size, or color
The product did not meet your expectations
The product arrived damaged, defective, incomplete, or incorrect
Your return request must be submitted within 30 calendar days of delivery.
After your return is approved, the product must be shipped by the deadline provided in the return instructions. Returns shipped after that deadline may not be accepted.
To qualify for a return, the product must:
Be clean, undamaged, and in resalable condition
Include all original tags, accessories, components, manuals, and parts
Be returned in its original packaging whenever reasonably possible
Include a receipt, order confirmation, or other valid proof of purchase
Not have been modified, altered, damaged, or used beyond reasonable inspection
Apparel, belts, carriers, and other wearable products may be carefully tried on indoors to verify fit. These products must not show signs of extended wear, washing, staining, odor, damage, or outdoor use.
Holsters and firearm accessories may be carefully inspected for compatibility. They must not be permanently modified, cut, heated, drilled, reshaped, carried extensively, or used during live-fire activity.
Mounted accessories must not show damage, excessive installation marks, missing hardware, or evidence of extended use.
Products that do not meet these requirements may be declined or may qualify for a reduced refund where permitted by applicable law.
To request a return, email us at info@coldrestore.com before sending the product.
Please include:
Your full name
Your order number
The product you want to return
The reason for the return
Photographs or videos when the product is damaged, defective, incomplete, or incorrect
If your request is approved, we will provide:
A prepaid return shipping label
The correct return address
Packaging and shipping instructions
The deadline by which the return must be shipped
Please do not send a product to the address printed on the original shipping package unless our customer support team specifically instructs you to do so.
Products returned without prior authorization or sent to an unauthorized address may not be accepted.
Coldre Store provides a prepaid return shipping label for approved returns within the United States.
There is no return shipping fee for approved returns, including eligible change-of-mind returns.
To qualify for free return shipping, you must:
Use the prepaid return label provided by Coldre Store
Package the product securely
Attach the label correctly
Follow the provided return instructions
Ship the return by the stated deadline
Keep the return receipt and tracking information until the return is completed
The prepaid label must only be used for the approved product and return request.
Please inspect your order promptly after delivery.
You must report a damaged, defective, incorrect, or incomplete order within seven calendar days of delivery.
Contact us if:
The product arrived damaged
The product is defective
You received a different product from the one ordered
A component, accessory, or part is missing
An item from your order was not delivered
Please provide your order number, a description of the problem, and clear photographs or videos when applicable.
After the issue is reviewed and confirmed, you may choose between:
A replacement, subject to availability
A refund to your original payment method
For verified missing items, you may choose to have the missing item shipped or receive a refund for that item.
You will not be charged return shipping for a damaged, defective, incorrect, or incomplete product.
If a return is not reasonably necessary to verify or resolve the issue, Coldre Store may issue a replacement or refund without requiring the product to be returned.
Direct exchanges are available for eligible products within the 30-day return period.
You may request an exchange for another:
Size
Color
Model
Compatible product
Product of equal or different value
Exchanges are subject to product availability and approval.
If the replacement product costs more than the original product, you will be responsible for paying the difference before the replacement is shipped.
If the replacement product costs less than the original product, the difference will be refunded to your original payment method.
If the requested replacement is unavailable, you may choose another eligible product or receive a refund.
Approval of an exchange does not reserve a replacement product until all required exchange steps have been completed.
The following products are not eligible for change-of-mind returns:
Custom-made products
Personalized products
Special-order products specifically sourced or produced for the customer
Gift cards
Products explicitly marked “Final Sale — No Returns” on the product page before purchase
Products that cannot be resold because they have been used, modified, altered, damaged, or returned incomplete
Any product-specific return restriction will be clearly disclosed on the applicable product page before purchase.
Final-sale products remain eligible for a refund, replacement, or other legally required resolution if they arrive damaged, defective, incomplete, or incorrect.
Please contact us before ordering if you are uncertain whether a product is eligible for return.
You are responsible for packaging the return securely and following the return instructions provided by Coldre Store.
Please retain the return receipt and tracking information until your return, exchange, or refund has been completed.
The customer remains responsible for the return parcel until it is delivered to the designated return facility.
Coldre Store is not responsible for a return parcel that is:
Sent without authorization
Sent without tracking
Sent using a different label or carrier without approval
Delivered to an incorrect or unauthorized address
Lost or damaged because of improper packaging
Shipped after the return deadline
Shipped contrary to the provided instructions
If the prepaid return label was used correctly but tracking indicates a carrier-related problem, please contact us so we can review the shipment with the carrier.
Original shipping charges are generally non-refundable for change-of-mind returns.
If the return is due to a confirmed damaged, defective, incorrect, or incomplete order, the original standard shipping charge will also be refunded when applicable.
Any premium or expedited shipping amount paid above the standard shipping rate may remain non-refundable unless required by applicable law.
Cancellation requests must be submitted within 30 minutes of placing the order.
To request a cancellation, email info@coldrestore.com with your order number as soon as possible.
Cancellation requests are not guaranteed because orders may enter processing immediately.
An order cannot be canceled after it has:
Entered fulfillment processing
Been transferred to a fulfillment center
Been packaged
Been assigned to a carrier
Been shipped
If the order can no longer be canceled, you may wait for it to be delivered and then request an eligible return under this policy.
If a cancellation is successfully completed, the amount paid will be refunded to the original payment method.
For an approved return, the refund will generally include the amount paid for the returned product.
Original shipping charges are not refunded for change-of-mind returns unless otherwise required by law.
For a confirmed damaged, defective, incorrect, or incomplete order, the eligible refund may include:
The product purchase price
The original standard shipping charge
Any other amount required by applicable law
Promotional discounts, coupons, and order-level discounts may be proportionally allocated when calculating the refund for a partial return.
No return shipping fee will be deducted when the prepaid label provided by Coldre Store is used according to the return instructions.
After your return is delivered, we will inspect it and notify you whether the refund has been approved, partially approved, or declined.
Approved refunds will be issued to the original payment method within 10 business days after the returned product has been inspected and approved.
Your bank, credit card provider, or payment processor may require additional time to post the refund to your account after Coldre Store issues it.
If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at info@coldrestore.com.
For questions about returns, exchanges, cancellations, replacements, or refunds, contact:
We aim to reply to your enquires within 24 hours on business days.
Saturday & Sunday:Closed
