Last updated: August 18, 2026
At Coldre Store, we want customers to shop with confidence. This Refund & Returns Policy explains when products may be returned, exchanged, canceled, or refunded and how the process works for orders shipped within the United States.
Eligible products may be returned within 30 calendar days from the date of delivery.
Returns may be requested for reasons including:
Change of mind
Incorrect size, color, or model
Product compatibility issues
Product arrived damaged
Product arrived defective
Product arrived incomplete
Incorrect product received
Return requests submitted after the applicable 30-day return period may not be eligible unless otherwise required by applicable law.
To qualify for a return, the product must generally:
Be returned within the applicable return period
Be in its original condition, except where the return is related to a defect, damage, or incorrect item
Include all original parts, accessories, components, and packaging reasonably available
Not show signs of use beyond what is reasonably necessary to inspect the product
Not have been modified or altered by the customer
Include valid proof of purchase or sufficient order information
Products returned with signs of use, customer-caused damage, missing parts, missing accessories, or alterations beyond what is reasonably necessary to inspect the product may not qualify for a full refund.
Where permitted by applicable law, any deduction will be limited to the reasonable reduction in the product’s value caused by the customer’s handling, damage, alteration, or missing components.
We do not charge a standard restocking fee.
Return requests that meet the eligibility requirements described in this policy will be accepted.
Return authorization is used to provide the correct prepaid return label, return destination, and shipping instructions.
Change-of-mind returns are accepted for eligible products within the 30-day return period.
Examples include situations where:
You no longer want the product
You ordered the wrong size
You ordered the wrong model
You selected the wrong color
You selected a product that is not compatible with your intended use
Eligible change-of-mind returns qualify for the return process described in this policy.
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible so we can resolve the issue.
We recommend reporting these issues within 7 calendar days of delivery to help us investigate and resolve the matter quickly.
Reporting within 7 days is recommended but does not reduce any rights available under this policy or applicable law.
Depending on the circumstances and product availability, we may offer:
Replacement
Exchange
Refund
Replacement parts or missing components
Another appropriate resolution agreed with the customer
We may request photographs or other reasonable information to verify shipping damage, defects, incorrect products, or missing components.
For approved eligible returns within the United States, Coldre Store provides a prepaid return shipping label.
There is no return shipping fee for approved eligible returns, including eligible change-of-mind returns.
Customers should use the prepaid return label provided by Coldre Store unless otherwise instructed.
Return shipping costs incurred independently by the customer without prior authorization may not be reimbursed.
To request a return, contact us at:
Please include:
Your order number
Your full name
The product you want to return
The reason for the return
Photographs, where applicable for damaged, defective, incorrect, or incomplete orders
After reviewing the request, we will provide return instructions and, where applicable, a prepaid return shipping label.
After the return is approved and the prepaid return label is issued, the product must be shipped within 14 calendar days.
Returns sent without following the provided instructions may experience processing delays.
After receiving a prepaid return label, please ship the return within 14 calendar days from the date the return label is issued.
If you are unable to ship within this period, contact us before the deadline.
Failure to ship the return within the stated period may result in the return authorization expiring, unless otherwise required by applicable law.
We offer exchanges for eligible products within the applicable return period.
Customers may request an exchange for reasons such as:
Different size
Different color
Different model
Different compatible product
Exchanges are subject to product availability.
If the replacement product has the same price, no additional payment is normally required.
If the replacement product costs more, the customer may be asked to pay the difference.
If the replacement product costs less, the applicable difference may be refunded to the original payment method.
If the requested replacement is unavailable, we may offer an alternative product or issue a refund.
Approved refunds will be issued to the original payment method.
Refunds are processed within 10 business days after we receive and inspect the returned product and confirm that it meets the requirements of this policy.
After a refund is issued by Coldre Store, your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Processing times imposed by financial institutions are outside our control.
If more than 15 business days have passed after we confirmed that your refund was issued, please contact us at:
Original standard shipping charges are generally non-refundable for change-of-mind returns.
If your order qualified for free standard shipping, there is no original standard shipping charge to deduct or refund.
Any optional premium, express, expedited, or upgraded shipping service purchased by the customer may be non-refundable for change-of-mind returns once the service has been provided.
If the return results from an error by Coldre Store, a damaged product, defective product, incorrect product, or another issue attributable to us, applicable shipping charges may also be refunded where appropriate.
Certain products may not be eligible for return where permitted by applicable law.
These may include:
Products specifically customized or personalized for the customer
Products specifically manufactured, configured, or specially sourced at the customer’s individual request and clearly identified as non-returnable before purchase
Products that cannot be returned for health, hygiene, or safety reasons after opening or use, where applicable
Products damaged by the customer after delivery
Products materially modified or altered by the customer
Products returned with missing essential components or parts
Gift cards or similar non-physical value products, where applicable
Products are not automatically considered non-returnable merely because they were sourced from a supplier after the customer placed the order.
Any product-specific return restriction will be clearly disclosed on the applicable product page before purchase.
This section does not exclude products that arrive defective, damaged, incorrect, or otherwise qualify for a remedy under this policy or applicable law.
If a product is sold as Final Sale and is not eligible for change-of-mind returns, this restriction will be clearly disclosed on the product page before purchase.
A Final Sale designation does not eliminate rights that may apply to products that arrive damaged, defective, incorrect, or otherwise fail to conform to applicable legal requirements.
We process orders quickly.
Cancellation requests should be submitted within 30 minutes of placing the order.
To request cancellation, contact:
Please provide your order number and clearly state that you are requesting cancellation.
We will make reasonable efforts to cancel the order before fulfillment begins.
However, cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
If the order can no longer be canceled, you may receive the order and request an eligible return under the 30-day return policy.
If you need to change an order, shipping address, product size, color, model, or other order detail, contact us as soon as possible.
We will make reasonable efforts to update the order before fulfillment begins.
Once an order has entered fulfillment or shipment, changes may no longer be possible.
If the requested change cannot be completed before shipment, the regular return or exchange process may apply after delivery.
If tracking indicates that a package may be lost, significantly delayed, or delivered but you have not received it, please contact us.
We may investigate the shipment with the applicable carrier or fulfillment provider.
Depending on the outcome of the investigation, we may offer:
Replacement
Reshipment
Refund
Another appropriate resolution
Customers should also verify the shipping address, surrounding delivery area, household members, building reception, parcel lockers, and any carrier delivery notices before reporting a package as missing.
Orders returned to us because of:
Incorrect shipping information supplied by the customer
Refusal of delivery
Failure to collect the package
Other customer-related delivery issues
may require review before a refund or reshipment is issued.
Any applicable deductions or additional charges will be disclosed and applied only where permitted by applicable law and consistent with the circumstances of the shipment.
Do not send products to our business mailing address unless specifically instructed to do so.
Returns may be handled through different fulfillment or return locations.
Once a return is approved, we will provide the correct return address and prepaid return label.
Sending a return to an unauthorized address may delay processing.
Refunds are normally returned to the same payment method used for the original purchase.
We do not normally issue refunds through an unrelated payment method.
If the original payment method is no longer available, we will work with the applicable payment provider and customer to determine an appropriate solution where possible.
If an order was purchased using a discount, coupon, promotional code, or sale price, the refund will generally be based on the actual amount paid for the returned product, subject to this policy.
Promotional discounts may be recalculated when only part of an order is returned if the original promotion depended on quantity, minimum order value, bundled products, or another condition.
Any such adjustment will reflect the terms of the original promotion.
Products sold as part of a bundle or multi-item promotion may need to be returned together if the promotional price depended on the complete bundle.
If only part of a promotional bundle is returned, the refund may be adjusted to reflect the value of the products retained and the terms of the promotion.
Any applicable adjustment will be explained during the return process.
Nothing in this policy is intended to limit or exclude any mandatory rights available to consumers under applicable law.
If applicable law provides greater protections than this policy, those legal protections will apply.
We may update this Refund & Returns Policy from time to time to reflect changes in our services, operations, legal requirements, fulfillment processes, or customer service practices.
The current version will be posted on this page with the updated date.
If you have questions about a return, refund, exchange, cancellation, or this policy, contact us:
Store Name: Coldre Store
Company Name: Coldre Store LLC
Company Address:
8206 Louisiana Blvd NE Ste A, #5837
Albuquerque, NM 87113
United States
Email:
info@coldrestore.com
Phone:
+1 (505) 459-4285
Customer Service Hours:
Monday to Friday, 8:00 AM–8:00 PM Mountain Time (MT)
Saturday & Sunday: Closed
Typical Response Time:
Within 1 business day
