Refund Policy

Last updated: May 19, 2026

At Coldre Store, customer satisfaction is important to us. If you are not fully satisfied with your purchase, this policy explains how returns, refunds, and exchanges are handled.

1. Return Eligibility

You may request a return if all the following conditions are met:

• The return request is submitted within 30 days of delivery
• The item is unused, unworn, and in its original condition
• The item is returned with original packaging and accessories
• The item is not marked as non-returnable or final sale

Returns that do not meet these conditions may be declined.

2. How to Request a Return

To start a return, please contact our support team at:

Email: info@coldrestore.com

Please include:

• Your order number
• The item you wish to return
• The reason for the return
• Photos of the product, if applicable

Our team will respond with return instructions within 36h max.

Do not send items back without receiving return instructions first.

3. Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The item received was incorrect
• The product has a verified manufacturing defect

We recommend using a trackable shipping service. Customers are responsible for ensuring the return package is properly shipped and tracked until delivered to our return facility..

4. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are issued to the original payment method within 7 business days after inspection.

Please note that banks, credit card providers, and payment processors may require additional processing time before the refund appears in your account.

Shipping fees, if applicable, are non-refundable unless the return is due to our error.

5. Exchanges

Exchanges are only available for the same product in a different size, color, or compatible variant.

To request an exchange, follow the standard return process and specify the replacement item requested.

If the requested item is unavailable, a refund or store credit may be offered instead.

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized or custom-made products
• Final sale or clearance items
• Used, damaged, or altered products
• Items returned outside the 30-day return window
• Digital products or downloadable content

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include your order number and clear photos showing the issue.

If the issue is confirmed, we will provide one of the following at no additional cost:

• A replacement item
• A full refund
• Store credit may be offered only when preferred by the customer.

8. Order Cancellations

Orders may only be canceled before shipment confirmation is issued.

Once an order has been shipped, it must follow the standard return process outlined in this policy.

9. Support & Questions

For additional details, please visit our FAQ page or contact our customer service team directly.

10. Contact Information