Refund and Return Policy

Last Updated: February 10, 2026

At Coldre Store, we stand behind our gear. If you are not completely satisfied with your purchase, we are here to help. Please read our policy carefully to understand your rights and obligations.

1. Risk of Loss & Delivery (Crucial for “Item Not Received” Claims)

All items purchased from Coldre Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier (USPS, UPS, FedEx, SpeedX, etc.).

• Delivered Packages: Coldre Store is not liable for lost or stolen packages once the tracking information confirms the package has been “Delivered” to the address provided at checkout.

• Customer Responsibility: If your tracking number indicates delivery but you have not received the package, you are responsible for contacting the carrier immediately to file a claim. We will assist by providing tracking details, but we do not issue refunds or replacements for packages marked as “Delivered” by the carrier.
  
  

2. Return Window & Eligibility

To be eligible for a return or exchange:

• Timeline: Items must be returned within 30 days of the confirmed delivery date (based on tracking).

• Condition: The product must be New (unused, unwashed, and in the same condition as received).

• Packaging: The product must be in its original packaging with all tags attached.

• Verification: A photo proof of the product condition is required before a return label is issued.
  
  

3. Non-Returnable Items (“Final Sale”)

Certain items are exempt from being returned. If you attempt to return a non-returnable item, no credit or refund will be processed.

• Gift Cards.

• Personal health/care items.

• Final Sale Items: Any item explicitly marked as “Final Sale” or purchased during a clearance event is final and cannot be returned, refunded, or exchanged, except in the case of a verified manufacturing defect.
  
  

4. Defective or Damaged Products

If your product arrives damaged or defective, we will make it right.

• Please visit our Exchanges & Returns section immediately.

• Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

• We will provide a prepaid shipping label for any verified defective item.
  
  

5. How to Start a Return (Mandatory Process)

To initiate a return for eligible items:

1. Visit our Exchanges & Returns portal.

2. Attach a photo of the product (required for verification).

3. Wait for Approval: Do not ship items back until your request is approved.

MANDATORY SHIPPING REQUIREMENT: All returns must be shipped exclusively using the official shipping label provided by our team.

• Do not send products back using your own shipping method or address label.

• Warning: Returns without an RMA label cannot be processed and may be returned to sender or forfeited. (“Credit Not Processed”).

• Cost: For non-defective returns (e.g., change of mind), the exact cost calculated by the carrier will be deducted from your final refund.
  
  

6. Refund Processing Time

Once your return is received and inspected (usually within 3–5 business days), we will notify you via email regarding the approval or rejection of your refund.

• Approved: If approved, your refund will be processed to your original method of payment.

• Timeline: Please allow up to 30 business days for the credit to appear on your statement, depending on your bank or credit card issuer.
  
  

Contact Us For any questions regarding your return, please reach out to:

• Email: info@coldrestore.com