FREE SHIPPING ON ALL ORDERS

Delivery Zones

 
Last updated May 11, 2022
 
 
 
This Shipping & Delivery Policy is part of our Shipping Policy (“Terms”) and should be therefore read alongside our main terms below. 
 
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
 
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
 
Free Shipping
 
We offer free Standard shipping on all orders.
 
 
DO YOU DELIVER INTERNATIONALLY?
 
We offer international shipping to the following countries:
  • Canada
  • France
  • United Kingdom
  • Ukraine
  • United States
  • Israel
  • Spain
  • Portugal
  • Italy
 
Free Standard shipping is valid on international orders.
 
 
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
 
ARE THERE OTHER SHIPPING RESTRICTIONS?
 
If you are in another country outside of our delivery zone, please contact us (suport@coldrestore.com) to find out if we can ship to your country and what any costs may be.
 
WHAT HAPPENS IF MY ORDER IS DELAYED?
 
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
 
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
 
 
QUESTIONS ABOUT RETURNS?
 
If you have questions about returns, please review our Return Policy
 
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
 
If you have any further questions or comments, you may contact us by:

suport@coldrestore.com

 

Shipping Policy

  1. Order Processing:

    • All orders are handled and shipped from our warehouses in United States and China.
    • Please allow additional time for order processing during holidays and sale seasons.
    • We process orders from Monday to Friday.
    • Orders will be processed within 3-5 business days from the order date and shipped the next day after processing.
    • Note that we do not ship on weekends.

  2. Delivery Time:

    • After placing your order, please allow 3-5 business days for order processing.
    • Subsequently, delivery times are as follows:
      • Within the United States: 7-12 business days.
      • International Orders (depending on the location): 7-30 business days.

  3. Taxes and Customs:

    • The prices displayed on our site are tax-free in US dollars.
    • However, you may be required to pay duties and taxes upon receiving your order.
    • Import taxes, duties, and related customs fees may be charged once your order reaches its final destination, as determined by your local customs office.
    • Payment of these charges and taxes is your responsibility and will not be covered by us.
    • We are not responsible for delays caused by your country’s customs department.
    • For more details on charges, please contact your local customs office.