- Return Window: 30 days from delivery. Items must be unused with original packaging and tags.
- Return Shipping: Free for defective or incorrect items. For a change of mind, return shipping is your responsibility. Original shipping fees are non-refundable.
- How to Return: Email info@coldrestore.com with your order number, repack the item, and follow the return instructions provided.
- Refunds: Processed to the original payment method within 7 business days after inspection.
- Exchanges: Contact us for size, color, or model exchanges where available.
- Non-Returnable Items: Hygiene, safety, or customized items may not be returned.
Questions? Contact us at info@coldrestore.com or +1 575 210 8202 (Mon–Fri, 9 AM – 6 PM EST).