By accessing Coldre Store and/or placing an order, you agree to these Terms and Conditions (“T&C”). These T&C describe the rights and responsibilities of you (“you”, “customer”) and Coldre Store LLC (“we”, “us”, “our”) in connection with our website, products, and services.

If you do not agree with these terms, please do not use our website.

2. Company Information

• Business Name: Coldre Store LLC
• Registered Address: 8206 Lousiana Blvd Ne STE A – Albuquerque, NM 87113 USA

3. Products and Availability

• Product Descriptions: We aim to describe products as accurately as possible. Minor variations (for example, color tone or sizing perception) may occur due to screen settings or normal production variation.
• Availability: Inventory may change without notice. If an item becomes unavailable after you place an order, we will notify you and offer an alternative or a refund.
• Pricing: Prices may change at any time. Promotions, coupon codes, and free-shipping offers may be subject to conditions shown on the website.

4. Pricing and Payments

• Currency: All prices are shown in USD unless stated otherwise.
• Payment Methods: We accept major credit cards (Visa, Mastercard, American Express) and supported digital wallets (Amazon Pay, Google Pay, Apple Pay, Cash App). Installment options may be available through Affirm or Klarna (USA only).
• Payment Processing: Payments are securely processed via third-party payment providers (for example, Stripe). We do not store full payment card details on our servers.

5. Shipping and Delivery

• Processing Time: Orders are typically processed within 1–3 business days.
• Estimated Delivery: Orders typically arrive within 7–12 business days (estimate only).
• Shipping Providers: Depending on destination and fulfillment location, carriers may include USPS, UPS, DHL, FedEx, SpeedX, or local delivery partners.
• Free Shipping: If available, free-shipping eligibility (including any minimum order amount) is shown at checkout and may change without notice.
• Tracking: When your order ships, we will email tracking details.

Important: Delivery times are estimates and may be affected by carrier delays, holidays, weather, or other events beyond our control.

6. Returns and Refunds

Coldre Store reviews return and refund requests on a case-by-case basis, subject to verification of the reported circumstances.

Products are generally required to be returned. If a return is needed, we will issue a written Return Merchandise Authorization (RMA) and provide return instructions. Items sent back without prior written authorization may not be eligible for a refund, credit, or replacement.

6.1 Notification Period

Any concern regarding an order (including fit, quality concerns, incorrect item, or potential defect) must be reported within 30 days of delivery, as evidenced by carrier tracking. Requests submitted after this period may be refused.

6.2 Verification

Before any remedy is considered, we may request photos, video, order details, and any additional reasonable information required to verify the claim.

6.3 Remedies

Where a claim is validated, we may provide one of the following remedies (at our discretion):

• A partial refund.
• A full refund.
• A replacement item, if available.

6.4 Refund Method

Where applicable, refunds are issued to the original payment method. Processing times depend on the customer’s financial institution.

7. Bulk Orders

• Definition: A “bulk order” refers to any purchase that (a) exceeds standard consumer quantities, (b) benefits from negotiated or discounted pricing, or (c) is made for resale, professional, or non-consumer use.
• Final Sale Policy: All bulk orders are final and non-refundable once confirmed and paid. No cancellation, return, or refund will be accepted due to change of mind, over-ordering, or resale difficulties.
• Exceptions: Remedies may be considered only for items verified as defective, incorrect, or damaged upon delivery.
• Buyer Responsibility: The buyer must verify product details, quantities, and suitability before ordering. Requests for modification or cancellation after confirmation may be refused.
• Payment Terms and Delivery: We may require advance payment, deposits, or specific payment terms for bulk transactions. Processing and delivery timelines may differ from retail orders.

8. Warranty

Coldre Store provides a limited 30-day warranty covering manufacturing defects only. This warranty does not cover normal wear and tear, cosmetic variations, sizing or fit preferences, accidental damage, misuse, or improper care.

To request a warranty review, you must notify Coldre Store within 30 days of delivery and provide reasonable evidence (including photos) requested to assess the claim. If a manufacturing defect is confirmed, we may offer a repair, replacement, or refund.

No warranty remedy is provided without verification. No item may be returned unless an RMA has been issued.

9. Customer Support and Dispute Resolution

If you have any issues with an order, our support team is here to help.

• Support Email: Please use the options available on our contact page.
• Response Time: We aim to respond within 36 hours.
• Dispute Resolution: Disputes will be governed by the laws of New Mexico, USA.

10. Privacy Policy

For information about how we handle personal data, please refer to our Privacy Policy.

11. Intellectual Property

All content, including product descriptions, images, logos, and website design, is the property of Coldre Store or its licensors. Unauthorized reproduction or use is prohibited.

12. Limitation of Liability

To the maximum extent permitted by law, Coldre Store LLC shall not be liable for indirect, incidental, or consequential damages resulting from the use of this website or purchased products.

13. Governing Law

These T&C are governed by the laws of the State of New Mexico, USA. By using our website, you agree to submit to the jurisdiction of courts located in New Mexico.

• Coldre Store LLC

• Email: info@coldrestore.com

• Phone: +1 (575) 210-8202

• Address: 8206 Louisiana Blvd NE, Ste A, Albuquerque, NM 87113, USA